Speakers

  • Barb Steele
  • Director Membership
  • Canadian Business for Social Responsibility (CBSR)
  • Steele is CBSR's Director Membership and works with the Financial, Information and Communications Technology, Consumer Goods and Retail sectors. She has 15 years of corporate marketing and management experience. Her areas of consulting expertise include employee engagement, strategic and operational planning, group facilitation, project management, team building and coaching. She holds a Master's of Science in Organization Development Degree from Pepperdine University and an Honors Business Administration degree from the University of Western Ontario.
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  • Dave Butler
  • Director of Sustainability
  • Canadian Mountain Holidays
  • Dave Butler, based in Cranbrook, BC, Canada is a professional forester and biologist who is the Director of Sustainability for Canadian Mountain Holidays (CMH). CMH is the world’s first and most experienced helicopter skiing and hiking company. Butler’s role with CMH, which operates throughout south eastern and south central British Columbia, focuses on government relations, environmental issues, tenures/permits and community relations. He has also worked in tourism consulting and with the federal and provincial governments in tourism, recreation, protected areas, land use and fish and wildlife management. Over the last 12 years, Butler has shown a commitment to tourism in BC through active involvement in many processes and committees including: Council of Tourism Associations of BC (COTA) Foresight Task Force and Steering Committee; past Chair of HeliCat Canada Association Environmental Standards Committee; co-chair of the Tourism-Wildlife Guidelines Project Team; co-chair of Limits of Acceptable Change Pilot Project Steering Committee; and member of Adventure Tourism Policy Joint Steering Committee. Under Butler’s leadership, CMH’s sustainability initiatives have been recognized with a number of federal and provincial level awards. CMH is the first tourism company in BC to publish a regular sustainability report. As a member of COTA’s Foresight Task Force and the steering committee building the BC Sustainable Tourism Partnership, he is committed to putting sustainable tourism into practice in BC. Butler believes that this offers an incredible opportunity to sustain – for many decades to come – the businesses, communities and incredible places that we may share with our visitors.
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  • Dermot Blastland
  • Managing Director, UK & Ireland
  • TUI Travel PLC
  • Dermot Blastland became Managing Director – UK & Ireland for TUI Travel PLC On 3rd September 2007, following the successful merger of TUI Tourism (incorporating Thomson Holidays) and First Choice Holidays PLC. TUI Travel PLC is Europe's largest leisure travel company and one of the largest in the world. In the UK and Ireland, the combined business will serve more than 7.5 million customers every year and employ more than 19,000 staff. TUI Travel Mainstream UK and Ireland also has a combined fleet of 82 aircraft, making it the UK's third largest airline. Its retail business consists of 928 shops nationwide. Blastland is the Director responsible for Sustainable Development on the Group Management Board. He has previously held positions as Managing Director of the Mainstream Sector of First Choice Holidays PLC, Managing Director of First Choice Holidays and Flights, Ski, Lakes and Mountains and President of Signature Vacations - First Choice's Canadian Division. Prior to joining the company in February 1988, he was Commercial Director at Thomson and subsequently Managing Director of Portland Holidays.
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  • Donovan Woollard
  • Chief Operating Officer
  • Offsetters

  • Donovan joined Offsetters in early 2007 as its Director of Business Development, and since mid 2008 has been its Chief Operating Officer. He plays a strategic role in overseeing the growth and development of the organization, its service and product offerings, and its business development strategies.

    Donovan brings 15 years of experience working at the intersection of business, community, and environmental sustainability and wellbeing. This includes leading sustainability initiatives with firms in the resource, utility and real estate development sectors. He has particular experience in the application of voluntary environmental certification and branding standards to promote and reward best practice in the forestry, green building, and carbon offset sectors.

    Donovan has a Master of Business Administration from UBC’s Sauder School of Business, a Post-Baccalaureate Diploma in Community Economic Development, and an undergraduate degree (Hon.) in philosophy.

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  • Doug Fyfe
  • Founder & President
  • Fyfe & Associates Ltd.
  • Doug Fyfe currently operates a small consultancy that focuses on working with tourism firms and organizations to identify strategies and design programs to improve their productivity. During his tourism career, Fyfe twice served as President of the Canadian Tourism Commission and as well as heading up its predecessor Tourism Canada. He also served as President of the Toronto Visitor and Convention Bureau and as President of Vacation.com Canada, a subsidiary of Amadeus, which provides marketing and technology services to travel agencies. Fyfe has been on a number of national and international tourism association boards. They include the Tourism Industry Association of Canada, the World Tourism Organization as a member of the Executive Council, and with the Pacific Area Travel Association serving on the Executive Committee and as Chairman of the organization. He is frequently invited to speak at or moderate industry events that deal with major issues facing the tourism industry.
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  • Dr. Sonya Graci
  • Assistant Professor
  • Ted Rogers School of Hospitality and Tourism Management - Ryerson University
  • Dr. Sonya Graci is a specialist in sustainable tourism, corporate sustainability and environmental management and has over 15 years experience in these fields. Dr. Graci is currently an Assistant Professor at the Ted Rogers School of Hospitality and Tourism Management at Ryerson University. She is also the Director of Accommodating Green, an environmental consulting organization that works with organizations to integrate sustainability in business operations. Dr. Graci is also the co-founder of the Icarus Foundation, a not for profit that focuses on managing the impacts of tourism on climate change. Dr. Graci has authored a book titled "Can Hotels Accommodate Green?: Examining What Influences Environmental Commitment in the Hotel Industry" and is also co-authoring a book on Sustainability in Island Destinations.
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  • Graham Lewis
  • Director B&R By Sea and Director B&R Sustainability
  • Butterfield & Robinson
  • Graham Lewis is a veteran of the travel industry since 1994. As the Director of B&R By Sea, he is responsible for all biking and walking trips the company runs based off of yachts and small ships. He also leads all of Butterfield &Robinson’s sustainability initiatives, which encompass the three company offices (Toronto, France and Italy), and the operations that support the design and delivery of B&R’s trips. Butterfield & Robinson is pioneer of biking and walking trips and was founded in 1966. Today the company runs over 80 trips across six continents and offers travellers the chance to be active, while keeping to the same guiding philosophy that they started with “Slow Down to See The World”
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  • Harold Goodwin
  • Professor
  • International Centre for Responsible Tourism, Leeds Metropolitan University
  • Harold Goodwin is Professor of Responsible Tourism Management in the postgraduate International Centre for Responsible Tourism at Leeds Metropolitan University. In August 2002 he co-chaired the WSSD event which produced the Cape Town Declaration on Responsible Tourism in Destinations (www.icrtourism.org/capetown.html) and in 2008 he co-chaired the Second International Conference in Responsible Tourism in Destinations and drafted the Kerala Declaration (www.responsibletourism2008.org). He has worked on national Responsible Tourism policy in Bhutan, The Gambia, Rwanda and South Africa, this experience and his work on tourism, local economic development and poverty reduction has made him very aware of the importance of transport, including aviation, to development. For further information see www.haroldgoodwin.info and www.icrtourism.org . Goodwin has also worked as a consultant and researcher for the World Tourism Organization, the UK’s DFID, the EU, the World Bank, KPMG, Deloitte & Touche, the International Finance Corporation, the AKDN and the International Trade Centre; and for a host of tour operators including the Association of Independent Tour Operators and the Federation of Tour Operators. In 1998 he wrote a briefing paper on Tourism and Poverty Elimination which led to DFID’s initiative on Pro-Poor Tourism at CSD7 in 1999. He is a member of the PPT Partnership (www.propoortourism.org.uk) and has worked on tourism and local economic development in Africa, Asia, Europe and South America. He drafted the World Tourism Organization’s 2002 Report on Tourism and Poverty Alleviation and is working on their PPT Manual. Goodwin chairs the judges for the Responsible Tourism Awards announced each year at World Travel Market www.responsibletourismawards.com and is advisor to World Travel Market on their World Responsible Tourism. www.wtmwrtd.com .
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  • Jacqueline Kuehnel
  • Founder
  • JK Consulting Enterprises

  • Jacqueline joined the Canadian travel industry in 1980 and her extensive experience encompasses all aspects of strategic planning, development and operations of outbound leisure travel. Until 2004, she was Vice President of Product at Signature Vacations, Canada, where she worked for 15 years.

    In 2005, Jacqueline established JK Consulting Enterprises where she consults to businesses on climate change, corporate social responsibility and sustainable development. She has associate agreements with organizations like The CarbonNeutral Company, Canadian Business for Social Responsibility, InterVISTAS, Vox International and the Caribbean Tourism Organization. In addition, she has lectured and published research on tourism and CSR for the Ted Rogers School of Hospitality and Tourism Management at Ryerson University.

    Jacqueline has programmed the Responsible Travel and Tourism™ Forum for Baxter Travel Media since its inception in 2007. Her 25 years of travel experience and knowledge of sustainability has helped to develop content that reflects emerging global trends in corporate social responsibility in the travel industry as well as other sectors.

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  • Jean-Paul Laube
  • Manager, Sustainability Solutions
  • InterVISTAS Consulting Inc.
  • Mr. Laube is a specialist in Environmental Marketing for the aviation industry. He has over 10 years experience in aviation with Boeing, American West Airlines and Canadian Airlines. Mr. Laube’s experience includes environmental marketing, e-commerce, route planning, alliance planning and management, interline marketing, frequent flyer marketing and aircraft marketing/sales. Mr. Laube obtained his M.A. in Economics with a specialization in Environmental Economics.
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  • John de Vial
  • Group Director – Quality, Safety and Sustainability, Corporate Social Responsibility
  • Thomas Cook Group plc
  • Responsible for Group Quality, Safety, Sustainability and External Affairs. The dedicated Thomas Cook Group Sustainability/Corporate Social Responsibility team of four report to John and are supported by other resources in the operating businesses. A Director of the UK Association of British Travel Agents (ABTA) and the Federation of Tour Operators (FTO), now merged as ABTA - The Travel Association. A Director/Trustee of the UK Travel Foundation, the Thomas Cook Foundation and ABTA Benevolent Fund charities. John is the UK’s Representative on the European Tour Operators Committee of ECTAA. John Chairs the FTO Health and Safety Committee and works closely with the FTO Responsible Tourism and the ABTA Corporate Responsibility teams. Previously with MyTravel UK since 2005 as Consumer Affairs Director, leading on Responsible Tourism, Customer Health and Safety, Customer Legal Services, Quality Assurance, 24/7 Operations Centre/Duty Office and Customer Services teams and Pre Travel Services call centre, before the MyTravel Group plc merged with Thomas Cook AG in June 2007 to form Thomas Cook Group plc. Involved in the industry for some 28 years and was Director of Consumer and Legal Services at ILG and Air Europe, before acting as a consultant to the FTO, CAA and a number of other trade associations including ETOA, AITO, ABTOF and the STF, as well as a number of tour operators. Following a two year spell consulting there from 1995-1997, spent five years at the Thomson Travel Group/TUI UK, latterly as Director of Holiday Services, looking after a 170 strong team working on Responsible Tourism,Health and Safety, Customer Service, Quality Assurance, Customer Legal Services, 24 hour Operations, Crisis Management, Government, FTO and ABTA relations. Following the acquisition of Thomson by TUI, moved to become Managing Director of European Quality Assurance Services Limited, a consultancy that specialised in helping tour operators with health and safety, quality, customer service, emergency procedures, consumer law and compliance issues. Acted as an Expert Witness in Health & Safety cases, as well as giving evidence in the Civil, Criminal and Coroner’s Courts for tour operators. A past member of the ABTA Tour Operators Council and ABTA Code of Conduct Committee and also a past Director of the FTO Trust Fund. Was also ABTA’s nominated representative on the CAA’s Air Travel Insolvency Protection Advisory Committee (ATIPAC) Committee for a period. The son of a Spanish Tour Manager and English client, John lived in Spain pre-school and Kent before moving to Rossendale in the West Pennine Moors of Lancashire in 2005. Married to Gill and has two sons, 13 and 7.
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  • John R. Barrows
  • Vice President, Corporate Communications & Public Affairs
  • Avis Budget Group, Inc.
  • John Barrows oversees all external and internal corporate communications for Avis Budget Group, a leading provider of vehicle rental services. Named to this position in May of 2005, Barrows is the company’s senior communications officer, responsible for media relations, employee communications, crisis communications and community relations; he also leads Avis Budget Group’s environmental initiatives. Prior to joining Avis Budget Group, Barrows served in a similar capacity within the Hospitality Division of Cendant Corporation; before that, he was Director of Corporate Communications for Nabisco, Inc. Barrows holds a bachelor’s degree in newspaper journalism from Syracuse University, and a master’s degree in communications from Rutgers University. He resides in Little Silver, New Jersey.
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  • Mareba Marissia Scott
  • Head of Sustainable Tourism Development Program
  • Caribbean Tourism Organization
  • As head of CTO’s Sustainable Tourism Development Programme, Mareba Scott develops and delivers an annual program of activities which seeks to enhance the growth, quality, competitiveness and sustainability of the Caribbean tourism product. She is a Director on the Board of Governors of the Caribbean Community Climate Change Centre and Chairperson of the Project Advisory Committee for the Regional Disaster Risk Management for Sustainable Tourism in the Caribbean Project. Scott delivers technical advice on management issues related to product development and sustainable tourism to Ministries of Tourism, Boards of Tourism in CTO’s 32 member countries, as well as, to other international, regional and private sector tourism and related entities. She is a tourism professional with 10 years experience, having worked and lived in the Bahamas, Jamaica, Dominican Republic, Barbados and her native Trinidad and Tobago. Prior to joining the Caribbean Tourism Organization (CTO), Scott worked as a Tourism Advisor in the Ministry of Tourism in Trinidad and Tobago where her portfolio included sustainable tourism development issues, policy, tourism technical cooperation agreements, tourism and travel related services negotiations and conducting evaluations on promotion and product development initiatives. She also has extensive training experience having worked with the University of the West Indies, Nassau (Bahamas) and Cave Hill (Barbados) campuses, and with the Trinidad and Tobago Hospitality and Tourism Institute, Tobago Campus. Scott is a graduate of the University of the West Indies (UWI) and holds a Master of Science Degree with Distinction in Tourism and Hospitality Management. She is also a graduate of the Pontificia Universidad Catolica Madre y Maestra (PUCMM) in the Dominican Republic and is a Certified Project Management Professional.
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  • Mark Edwards
  • Photographer
  • Mark Edwards is one of the most widely published editorial photographers in the world. He was the first photographer to specialize in photographing environment and development issues and his pictures from more than 150 countries illustrate our problems and the many positive things people are doing about them. The United Nations Environment Program (UNEP) has added his name to the prestigious Global 500 Roll of Honour in 1990, and the Royal Geographic Society awarded him the Cherry Kearton Medal at the Earth Summit in 1992. In 1985, he founded Still Pictures, the world’s leading photo agency specializing in the environment, social issues and nature. Over 1,000 photographers around the world supply the agency with pictures and photo features. His photographs are in the collections of private collectors and museums in Europe and America. He has produced two major books and exhibitions projects. Focus on Your World is a permanent display of 400 large prints at Heathrow Airport. Over 5 million travelers have seen these images from the UNEP archive. It has been judged the most popular attraction at the airport. The book and photo exhibition Hard Rain is the latest project, a collaboration with Bob Dylan. It was launched at the Eden Project in Cornwall, UK in mid-2006 to huge public and critical acclaim, attracting the support and endorsement of political and environmental leaders across the world. It has been exhibited at the United Nations headquarter building in New York and been shown at outdoor locations in principle cities around the world to over 10 million people. Westminster Parliament will host the exhibition in 2008.
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  • Patrick Fancott
  • Manager, Climate Change Group
  • Pinchin Environmental
  • Patrick Fancott has been in the business of environmental engineering and consulting for over 15 years. During the past eight years, in his role as Manager of Pinchin Environmental’s Climate Change group, his work has been focused primarily in the areas of climate change projects and greenhouse gas management. Fancott has conducted numerous carbon footprints for industrial and commercial clients and spends a good portion of his time developing international offset projects. He also works closely with the Canadian Associate of the UK-based The CarbonNeutral Company. He conducts emission’s assessments, provides scientific advice and supports Canadian businesses seeking carbon management solutions. Pinchin Environmental Ltd. is a multi-disciplinary environmental consulting company and part of the Pinchin Group of companies with over 400 hundred employees in 30 offices across Canada. Pinchin’s Climate Change GHG Group provides GHG management services for industrial and commercial clients. Services include Carbon Footprints, GHG Management strategies, Offset Strategies, monitoring and reporting, and GHG verification and validation.
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  • Randy Williams
  • President & CEO
  • Tourism Industry Association of Canada (TIAC)
  • In January of 2002, Randy Williams took on the role of President and CEO of the Tourism Industry Association of Canada, bringing with him more than three decades of tourism and travel experience, including hotel management, human resource development and education, tourism planning and destination marketing. Before assuming leadership of TIAC, Williams was President and CEO of the Association of Canadian Travel Agencies (ACTA), which he successfully transformed from a federation of associations into a single national organization with regional offices. Williams also served as the first President and CEO of Tourism Saskatchewan, Canada's first private-public partnership model for tourism marketing at the provincial level, building on 20 years of experience in the hotel industry, where he managed major hotels across western Canada. His diverse and continuous career in tourism has given Williams a thorough understanding of the challenges and opportunities facing tourism in Canada, and he is well equipped to address new realities. He is a strong advocate for the development and enhancement of tourism as a key economic sector, and he plays an important role in representing the interests of the Canadian tourism industry to the federal government, other organizations and the general public. Williams is - and has always been -- committed to ensuring that the voice of Canadian tourism is heard loud and clear. A recognized leader of Canada's tourism industry, Williams believes that every person will be judged by his or her contribution to others. And he often heard to say that we need more leaders and more followers, and fewer people in the way! The Tourism Industry Association of Canada (TIAC) is the national private-sector advocate for Canada's $66.9 billion tourism sector. It performs a unique and pivotal role in ensuring the Canadian business and policy environment works for tourism, by communicating its importance to Canadians, advocating positive measures, and lobbying government for action.
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  • Richard A. May
  • Group Director of Environmental Affairs
  • Sandals Resorts International
  • Richard May is a professional in the field of sustainable development. He has been recognized for his significant contribution to the success of environmental management policies in Jamaica and across the Caribbean. As the Group Director of Environmental Affairs for Sandals Resorts International, he created significant impacts in operating efficiency via implementation of sustainability and environmental policies. He led the company in successfully achieving EC3 Global (formerly Green Globe) Certification of all its resorts, and CHA-AMEX Green Hotel Awards. Building on this success, Richard is looking forward to furthering Sandals strategies for renewable energy including wind power, advanced solar energy and bio-fuels. His career began with the internationally recognized verification and certification firm, Societe Generale de Surveillance where he attained the position of Lead Management Systems Assessor. His articles have been published by National Geographic and Green Hotelier, and his expertise is regularly utilized by organizations such as EC3 Global and the Caribbean Alliance for Sustainable Tourism.
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  • Rod Harris
  • President and CEO
  • Tourism British Columbia
  • Rod Harris was appointed President and CEO of Tourism British Columbia upon its establishment as a Crown corporation in 1997. He holds a Bachelor of Commerce and MBA, with a major in Marketing, along with Professional Certification from the Institute of Canadian Advertising. Prior to his appointment at Tourism BC, he served as an executive with major Canadian marketing and advertising companies such as Maclaren Advertising and John Labatt Limited. He has also been a senior manager responsible for marketing leading brands of such multinational corporations as Colgate-Palmolive, Sara Lee, and Lever Brothers. As CEO of Tourism BC, he leads the global marketing of Super, Natural British Columbia, during which time, he has served as a past member of the Board of Directors of the Canadian Tourism Commission, the Vancouver 2010 Bid Corporation and the Pacific Asia Travel Association. Under his direction, Tourism BC has won Gold Medals from the Canadian Marketing Association (2001), the Pacific Asia Travel Association (2000), and the Canadian Direct Marketing Association (1998). Tourism BC was named BC’s Marketer of the Year by the American Marketing Association (1999). In addition, the Corporation was recognized by Watson Wyatt Worldwide as British Columbia’s “12th Best Employer” in 2002, and in 2004 as the Province’s “2nd Best Employer”. In 2007, Canadian Business Magazine recognized Tourism British Columbia as one of Canada’s Top 50 Employers.
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  • Steve Gillick
  • President and COO
  • Canadian Institute of Travel Counsellors
  • Steve Gillick has been involved in the travel industry for 32 years. Aside from his current administrative role, Gillick has conducted numerous domestic and international workshops on a variety of topics including customer service, the joys of geography, travel scams, adventure travel, as well as on many of the 100+ destinations he has explored. He is a prolific writer on travel-related topics, and has appeared frequently on radio and television programs aimed at educating consumers about travel. Steve sits on the ACTA National Board of Directors and the TICO Education Standards Committee. He is forever completing a book about travel and confesses that he has used the same photo for his bio since 1996.
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  • Steven Larkin
  • President Canada
  • Intrepid Travel
  • Steven Larkin has been involved in the travel industry since 1995. He began his career in Melbourne, Australia working for the world's largest and most successful travel retailer, Flight Centre. Expansion of Flight Centre into western Canada brought him back to Canada in 1997 where he assisted with new shop openings. Larkin then moved onto senior sales roles with Singapore Airlines and Virgin Atlantic Airways. In 2001 he joined Tour East Holidays as General Manager. Opportuntiy then knocked in 2004 and he joined GAP Adventures as Vice President. It was during this period that a strong understanding of responsible tourism took hold. Now working for Intrepid Travel, the world's leading small group adventure tour operator Steven is proud of how deeply and implicitely responsible travel is engrained into the core of the company.
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  • Sue Hurdle
  • Chief Executive
  • The Travel Foundation
  • Sue Hurdle is Chief Executive of The Travel Foundation, the British, government & industry-backed sustainable tourism charity. Hurdle’s career began in mainstream travel with Thomas Cook, who back in 1993, were far-sighted enough to sponsor her to study for a Masters degree in “Tourism & Social Responsibility.” Inspired by what she learned, Hurdle then developed an initiative to persuade leading travel companies that Corporate Social Responsibility really is good for business. In 2003 this initiative was launched as The Travel Foundation - the world's first industry partnership to help companies put sustainable tourism into practice. Today, The Travel Foundation works in 12 countries and has 130 UK members, representing industry (spanning multi-national companies, small independent tour operators, travel agents, airlines), government, NGOs and research bodies focused on sustainable tourism. Its first affiliate, The Travel Foundation Netherlands, was launched in December 2007.
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  • Toby Lennox
  • Vice President Corporate Affairs & Communications
  • Greater Toronto Airports Authority

  • Mr. Toby Lennox was appointed Vice President, Corporate Affairs and Communications of the Greater Toronto Airports Authority (GTAA) in 2007. Mr. Lennox manages all aspects of media relations, corporate communications as well as government relations and corporate social responsibility for the GTAA. Mr. Lennox has been with the GTAA since 1995, and previously held the position of Senior Legal Counsel in the organization. He originally assisted with the negotiations on the transfer of Toronto Pearson International Airport to the GTAA in 1996. Mr. Lennox is Chair of the Steering Committee for Partners in Project Green, Canada’s largest industrial eco-park, and well as a member of the Board of Directors of the Greater Toronto Marketing Alliance. Prior to joining the GTAA in 1995, he practiced corporate law with Osler, Hoskin and Harcourt in Toronto.

    Mr. Lennox has a Bachelor of Arts (Honours) from Trent University, a Masters of Arts from Dalhousie University and law degrees from Oxford University and Dalhousie University.

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  • Vince Quattrociocchi
  • Vice President, Operations
  • Metro Toronto Convention Centre
  • Vince Quattrociocchi, Metro Toronto Convention Centre's Vice President of Operations, has more than 24 years of experience in Facility Management and oversees the Operations Department at the MTCC's North and South buildings, which combined comprise 2.5 million square feet. The Metro Toronto Convention Centre is Canada's largest Convention and Trade facility hosting over 750 events and 2 million visitors annually ranging in size from large international city-wide conventions to small local corporate meetings. Over the past several years, and under Mr. Quattrociocchi's leadership, the MTCC has witnessed significant advancements in its building's environmental initiatives, energy conservation, automation and physical upgrades, all of which has positioned the MTCC as an industry leader. Quattrociocchi is a current member of Building Owners & Managers Association (BOMA) where he was awarded "Building of the Year", "Certificate of Management Excellence" and the "Go Green" designation for the Metro Toronto Convention Centre. In addition, Mr. Quattrociocchi has been awarded "Gold" from the Recycling Council of Ontario's Minimization Awards, the City of Toronto Green Award, under the category of "Market Transformation" and the 2007 International Association of Congress Centres (AIPC) "Innovation" Award. He is also an active member of International Association of Assembly Managers (IAAM) and has completed his IAAM Executive Program at Cornell University.
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